heybej Privacy Policy – Your Information Is Fully Protected

01 Introduction

Welcome to heybej.bet. This Privacy Policy explains what information we collect when you use our website and mobile application, why we collect it, and how we use it.

Heybej is an internationally licensed online gaming and betting platform. We believe your privacy is a fundamental right, which is why we are committed to full transparency and handle your data with the utmost care.

This privacy policy applies to all services, features, and activities of heybej. By using our platform, you are considered to have accepted the terms of this policy.

02 What Information We Collect

Heybej only collects information necessary to provide and improve our services. The types of information we collect are outlined below:

03 How We Use Your Information

Collected information is used for the following purposes:

• Account Management: To create, verify, and keep your heybej account secure.
• Service Delivery: To keep all services running smoothly, including betting, gaming, deposits, and withdrawals.
• Identity Verification (KYC): To meet regulatory requirements and prevent fraud.
• Customer support: To resolve your complaints and queries promptly and effectively.
• Personalized Experience: To analyze your preferences and behavior in order to show you more relevant offers.
• Security: To detect suspicious activity, money laundering, and fraud.
• Legal obligations: To comply with directives from government or regulatory authorities.
• Platform Improvement: To run analytics aimed at improving the user experience.

04 Data Sharing & Disclosure

Heybej does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Approved payment gateways including Mobile Pay, Nagad, and Rocket – used solely for processing transactions.
• Technology partners: Server hosting, cybersecurity, and analytics providers – bound by strict data processing agreements.
• Law Enforcement: Mandatory disclosure in compliance with court orders or government directives.
• Licensing Authority: Regular reporting to international gaming regulatory bodies.

We have strict data processing agreements with all third-party partners. They may only use your information for the specified purpose and are not permitted to share it with anyone else.

05 Cookie Policy

Heybej uses cookies on its website and app. Cookies are small text files stored on your device.

You can disable non-essential cookies at any time through your browser settings. However, turning off certain cookies may limit some features of the platform.

06 Data Protection Measures

Heybej uses multiple layers of security to keep your personal information protected:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional security check when logging into your account.
• Firewall Protection: An advanced firewall system guards against cyber attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third-party security experts.
• Data Center Security: Data is stored in ISO 27001 certified data centers.
• Staff Training: All staff receive regular training on privacy and data protection.

07 Your Data Rights

You have the following rights over your personal information on heybej:

To exercise any of these rights, email us at support@heybej.bet or reach out via live chat. We will respond to your request within 48 hours.

08 Data Retention Policy

Heybej retains data in accordance with the following guidelines:

• Account information: Retained for up to 5 years after account closure (as required by law).
• Financial transaction records: Minimum 7 years (as required by financial regulators).
• Support Contact History: For up to 3 years after last contact.
• Analytics Data: In anonymized form, for up to 2 years.
• Marketing preferences: Updated immediately upon opting out.

Once the retention period expires, data is securely deleted or anonymized.

09 Minor Protection

Heybej strictly does not serve anyone under the age of 18. Our policy on this matter is as follows:

• Age verification is mandatory at the time of registration.
• Additional age verification documents may be requested in cases of suspected underage access.
• We do not knowingly collect or store any information from individuals under the age of 18.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.

10 Changes to the Privacy Policy

Heybej may update this Privacy Policy when necessary. In the event of changes:

• You will be notified via your registered email or SMS before any significant changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• Previous versions of the policy are available upon request.

For significant changes, we aim to provide at least 30 days' notice in advance. If you disagree with our policy, you may request to close your account at any time.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@heybej.bet
• Live Chat: Click the chat button at the bottom right of the website
• Response Time: Typically within 24–48 hours